Help Center
Find clear answers for points, rewards, partners, and the API.
Search public PrizeNest guidance, browse by category, or jump into developer documentation without exposing private account data.
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Getting Started
Start with PrizeNest
Create an account, shop with participating businesses, and redeem available points for marketplace rewards.
Updated Sep 8, 2026
Pending and Missing Points
Available points versus pending points
Understand why points can be pending, when they become available, and why totals can change.
Updated Sep 8, 2026
Pending and Missing Points
Missing points checklist
What customers should check before contacting support about missing purchase points.
Updated Sep 8, 2026
Rewards and Redemption
Redeem a reward
How product points, shipping points, carts, checkout, and point deductions work.
Updated Sep 8, 2026
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Policies and Legal
Do points expire?
Unclaimed rewards have a claim window controlled by PrizeNest policy, currently configured as 12 calendar months for newly created unclaimed rewards. Customer point expiration beyond that is governed by the current point program terms and b
Updated Sep 8, 2026
Policies and Legal
Can points be exchanged for cash?
No. PrizeNest Points are not cash and are not redeemable for cash through PrizeNest.
Updated Sep 8, 2026
Pending and Missing Points
What should a customer do if points are missing?
Check that the purchase used the same email or phone on the PrizeNest account, review pending activity, and confirm the order was not refunded. If it still looks wrong, contact support with the business, date, and order number.
Updated Sep 8, 2026
Contact Support
Contact support
How to prepare a helpful support request without sharing sensitive secrets.
Updated Sep 8, 2026
Account Security
Account security basics
Keep account credentials, API keys, and support conversations safe.
Updated Sep 8, 2026
Returns, Refunds, and Reversals
Returns, refunds, and point reversals
How purchase refunds and reward cancellations affect pending points, available points, and review queues.
Updated Sep 8, 2026
Categories
Browse by topic
Getting Started
Create an account, understand points, and find your first reward.
Customer Accounts
Sign-in, profile, activity, order, and account security guidance.
Earning Points
How eligible purchases become pending or available points.
Pending and Missing Points
Why points can take time and what to check when points are missing.
Rewards and Redemption
Browse products, redeem available points, and understand cart totals.
Orders and Shipping
Order processing, fulfillment, tracking, and delivery states.
Returns, Refunds, and Reversals
What happens to points when purchases or rewards are reversed.
Account Security
Protect accounts, API keys, sessions, and recovery channels.
Troubleshooting
Fix common account, point, checkout, and integration issues.
Policies and Legal
Terms, privacy, point program rules, and non-cash redemption limits.
Contact Support
Where to go when you need help with points, orders, or integrations.