Answers to common PrizeNest questions.

Use the Contact Support page and include relevant order or account context. Never send passwords, raw API secrets, or payment card numbers in support messages.

PrizeNest is a rewards platform where customers earn PrizeNest Points from participating businesses and redeem available points for marketplace products and shipping.

Check that the purchase used the same email or phone on the PrizeNest account, review pending activity, and confirm the order was not refunded. If it still looks wrong, contact support with the business, date, and order number.

PrizeNest does not currently provide a customer self-service point transfer feature.

Customers earn points when a participating business submits an eligible purchase and the purchase matches an active earning rule. The customer identifier must match a PrizeNest account or remain claimable as an unclaimed reward.

Points can appear as pending after a qualifying purchase is processed. They become available after the normal settlement and review flow completes.

Pending points are waiting for settlement, funding, validation, or the purchase refund window. Pending points are not spendable yet.

No. PrizeNest Points are not cash and are not redeemable for cash through PrizeNest.

Unclaimed rewards have a claim window controlled by PrizeNest policy, currently configured as 12 calendar months for newly created unclaimed rewards. Customer point expiration beyond that is governed by the current point program terms and backend settings.

If the related points are still pending, PrizeNest cancels the pending reward. If points are already available, the reward moves to admin review instead of silently creating a negative customer balance.

Points may be reversed because the purchase was refunded, canceled, duplicate, not qualifying, or flagged for review.

Pre-shipment cancellations can restore customer points and release reserved inventory. Shipped orders require support or admin review.

Reward product point prices are stored in the marketplace catalog. Shipping points can be separate and are shown before checkout.

Unavailable or out-of-stock rewards cannot be redeemed until inventory or catalog status changes. If checkout cannot reserve stock, the order is not created.

PrizeNest stores key hashes and encrypted secret verification material. Raw secrets are shown only once. Partners should store secrets server-side and rotate any credential that may be exposed.

Customers can sign in and open their order history to see processing, fulfillment, shipment, delivery, and tracking information when available.

Shipping points make fulfillment cost visible during checkout so customers can review product and shipping totals separately before redeeming.