Pending and Missing Points
What should a customer do if points are missing?
Check that the purchase used the same email or phone on the PrizeNest account, review pending activity, and confirm the order was not refunded. If it still looks wrong, contact support with the business, date, and order number.
Last updated Sep 8, 2026
Check that the purchase used the same email or phone on the PrizeNest account, review pending activity, and confirm the order was not refunded. If it still looks wrong, contact support with the business, date, and order number.
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