Missing points checklist

Check the purchase identifier

Make sure the purchase used the same email address or phone number connected to your PrizeNest account.

Check pending activity

Some purchases appear as pending before they become available. Pending points are visible separately from available points.

Check refund status

If the order was canceled, returned, or refunded, points may be reversed or moved to review.

Contact support

If the purchase should qualify, contact support with the business name, order date, order number, and the email or phone used for the purchase. Do not send payment card numbers or passwords.