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Find clear answers for points, rewards, partners, and the API.
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Policies and Legal
Do points expire?
Unclaimed rewards have a claim window controlled by PrizeNest policy, currently configured as 12 calendar months for newly created unclaimed rewards. Customer point expiration beyond that is governed by the current point program terms and b
Updated Sep 8, 2026
Policies and Legal
Can points be exchanged for cash?
No. PrizeNest Points are not cash and are not redeemable for cash through PrizeNest.
Updated Sep 8, 2026
Contact Support
Contact support
How to prepare a helpful support request without sharing sensitive secrets.
Updated Sep 8, 2026
Account Security
Account security basics
Keep account credentials, API keys, and support conversations safe.
Updated Sep 8, 2026
Store Connections
Connect a store or website
What is currently supported for Shopify planning, WooCommerce, and the custom Partner API.
Updated Sep 8, 2026
Reward Rules
Reward rule basics
How points per dollar, fixed points, minimum purchases, maximum points, and active dates work.
Updated Sep 8, 2026
Categories
Browse by topic
Partner Accounts
Application review, onboarding, team members, and go-live readiness.
Funding and Billing
Prepaid balances, reserved funds, pending obligations, and capacity.
Reward Rules
Points per dollar, fixed points, minimums, maximums, and rule timing.
Store Connections
Shopify planning, WooCommerce plugin support, and custom API setup.
Account Security
Protect accounts, API keys, sessions, and recovery channels.
Troubleshooting
Fix common account, point, checkout, and integration issues.
Policies and Legal
Terms, privacy, point program rules, and non-cash redemption limits.
Contact Support
Where to go when you need help with points, orders, or integrations.