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Pending and Missing Points
Available points versus pending points
Understand why points can be pending, when they become available, and why totals can change.
Updated Sep 8, 2026
Pending and Missing Points
Missing points checklist
What customers should check before contacting support about missing purchase points.
Updated Sep 8, 2026
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Pending and Missing Points
Available points versus pending points
Understand why points can be pending, when they become available, and why totals can change.
Updated Sep 8, 2026
Pending and Missing Points
Missing points checklist
What customers should check before contacting support about missing purchase points.
Updated Sep 8, 2026
Pending and Missing Points
What should a customer do if points are missing?
Check that the purchase used the same email or phone on the PrizeNest account, review pending activity, and confirm the order was not refunded. If it still looks wrong, contact support with the business, date, and order number.
Updated Sep 8, 2026
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Getting Started
Create an account, understand points, and find your first reward.
Customer Accounts
Sign-in, profile, activity, order, and account security guidance.
Earning Points
How eligible purchases become pending or available points.
Pending and Missing Points
Why points can take time and what to check when points are missing.
Rewards and Redemption
Browse products, redeem available points, and understand cart totals.
Orders and Shipping
Order processing, fulfillment, tracking, and delivery states.
Returns, Refunds, and Reversals
What happens to points when purchases or rewards are reversed.
Account Security
Protect accounts, API keys, sessions, and recovery channels.
Troubleshooting
Fix common account, point, checkout, and integration issues.
Policies and Legal
Terms, privacy, point program rules, and non-cash redemption limits.
Contact Support
Where to go when you need help with points, orders, or integrations.