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Policies and Legal
Can points be exchanged for cash?
No. PrizeNest Points are not cash and are not redeemable for cash through PrizeNest.
Updated Sep 8, 2026
Policies and Legal
Do points expire?
Unclaimed rewards have a claim window controlled by PrizeNest policy, currently configured as 12 calendar months for newly created unclaimed rewards. Customer point expiration beyond that is governed by the current point program terms and b
Updated Sep 8, 2026
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Policies and Legal
Can points be exchanged for cash?
No. PrizeNest Points are not cash and are not redeemable for cash through PrizeNest.
Updated Sep 8, 2026
Policies and Legal
Do points expire?
Unclaimed rewards have a claim window controlled by PrizeNest policy, currently configured as 12 calendar months for newly created unclaimed rewards. Customer point expiration beyond that is governed by the current point program terms and b
Updated Sep 8, 2026
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Getting Started
Create an account, understand points, and find your first reward.
Customer Accounts
Sign-in, profile, activity, order, and account security guidance.
Earning Points
How eligible purchases become pending or available points.
Pending and Missing Points
Why points can take time and what to check when points are missing.
Rewards and Redemption
Browse products, redeem available points, and understand cart totals.
Orders and Shipping
Order processing, fulfillment, tracking, and delivery states.
Returns, Refunds, and Reversals
What happens to points when purchases or rewards are reversed.
Account Security
Protect accounts, API keys, sessions, and recovery channels.
Troubleshooting
Fix common account, point, checkout, and integration issues.
Policies and Legal
Terms, privacy, point program rules, and non-cash redemption limits.
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Where to go when you need help with points, orders, or integrations.