FAQ
Answers to common PrizeNest questions.
Search points, rewards, shipping, partner funding, integrations, and security guidance from one public FAQ.
All categories
5 questions
How can someone contact support?
Use the Contact Support page and include relevant order or account context. Never send passwords, raw API secrets, or payment card numbers in support messages.
What is PrizeNest?
PrizeNest is a rewards platform where customers earn PrizeNest Points from participating businesses and redeem available points for marketplace products and shipping.
How does a custom website connect?
A custom website connects from its server by storing TEST or LIVE API credentials securely, signing requests with HMAC-SHA256, sending purchase/refund events, and monitoring Integration Logs.
What is TEST mode?
TEST mode lets partners send signed purchase and refund events without changing live customer point balances or live partner ledgers.
How are API keys protected?
PrizeNest stores key hashes and encrypted secret verification material. Raw secrets are shown only once. Partners should store secrets server-side and rotate any credential that may be exposed.