FAQ

Answers to common PrizeNest questions.

Search points, rewards, shipping, partner funding, integrations, and security guidance from one public FAQ.

Funding

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What does a partner pay?

Partners fund the points issued from eligible purchases. The platform calculates cost from point price and awarded points; partner-specific pricing can differ from the global default.

What happens if a partner balance is too low?

A reward can wait for partner funding or fail depending on the accounting path and status. The partner dashboard shows funding obligations and low-balance warnings.

Why does a partner need prepaid funding?

Prepaid funding ensures PrizeNest can honor points that a partner issues to customers. Available partner balance determines estimated point capacity.